Support

Answers to common questions — and a human when you need one.

How accurate is photo logging?

AI estimates items and grams from your photo, and every value is one tap away from a manual edit. Estimates carry a confidence marker; edited values drop it. For packaged foods, scan the nutrition label for exact numbers.

How do I cancel my subscription?

Subscriptions are billed by the App Store or Google Play. Cancel any time in your store account settings — App Store: Settings → your name → Subscriptions; Google Play: Menu → Payments & subscriptions. Deleting the app does not cancel a subscription.

What does Premium include, and how does billing work?

Premium unlocks unlimited AI photo and nutrition-label scans (fair use: up to 100 a day); the free plan includes 3 AI scans to try. Search, barcode scanning, dishes and the Gap Closer are free. Premium is billed weekly or yearly with no free trial; the price is shown before you confirm. It renews automatically unless you cancel at least 24 hours before the current period ends, and stays active until the end of the period you paid for.

How do I delete my account and data?

Settings → Delete account removes your account and logged data, including the backup on our server and your photos. Scan history stored on your device is deleted with the app. No longer have the app? See wellbite.app/delete-account.

Where are my photos and log kept?

On your phone first, with a backup on our server under your account — so a reinstall, or another phone you sign in on, gets them back. Photos are stored privately (up to 1000 px, plus a small preview) and are never public. The copy of a photo sent for AI analysis is not kept. Sign in with Apple or Google (Settings → Sign in) to use WellBite on several devices; it is free and optional.

Is WellBite medical advice?

No. WellBite provides nutrition estimates for informational purposes only. Consult a healthcare professional before making significant dietary changes, especially on GLP-1 medications.

Email support

support@ilsur.me · we reply within 1–2 business days